• A Rage 128 or better 3D video card with 8 megs VRAM or more.
• 148 Megabytes of free memory (you may need to enable virtual memory).
• DrawSprocket 1.7 or later.
• QuickTime 4.0 or later.
Optional:
• CarbonLib 1.2.5 or later.
• InputSprocket (for MacOS 8/9 only)
• A Radeon or GeForce 2MX or better.
Purchasing Alice
To purchase the full retail version of Alice, please visit the Aspyr website at www.aspyr.com or call 1-888-21-ASPYR or 512-708-8100.
Tech Support/Reporting Problems:
If you encounter a problem with American McGee's Alice™, we encourage you to report it so that we may improve the product and try to resolve any issues which may come up. The following are ways you can report problems with American McGee's Alice™:
e-mail:support@aspyr.com (Aspyr tech support)
phone: 512-708-8100 (Aspyr phone support)
See below for a list of common problems and solutions.
Troubleshooting Q&A
Problem: DrawSprocket mode does not start (the game plays in a window), or the game plays fullscreen but with a menu bar obscuring the top portion.
Solution: Make sure that you are using the appropriate version of DrawSprocket. If you use MacOS 8.6 or later, DrawSprocket 1.7 or later should be installed. There is a GameSprockets Installer on the CD you can use if you need to reinstall it.
Problem: You get a black screen at startup or the screen is unusually formed.
Solution: If you encounter this, hold down the "command" key while American McGee's Alice™ is starting up. When you see the "Options" window, try choosing a different refresh rate for your monitor instead of "Auto."
Problem: When playing movies, the screen is unusually formed or looks very distorted, or the computer crashes when trying to switch the screen to a different resolution.
Solution: If you encounter this, hold down the "command" key when American McGee's Alice™ starts up and try changing the refresh rate. If you are using MacOS X, there is a known issue whereby some of the QuickTime movies will play back poorly. This should be addressed in a future upate of MacOS X.
Problem: I'm using a Voodoo 3/5 3dfx card. Under MacOS 8 or 9, there are some funky lighting issues.
Solution: This is a known bug with the Voodoo 3/5 OpenGL drivers under the classic MacOS. There is no known workaround at this time.
Problem: When a narrated voiceover plays during the game, the screen does not update, but the captioned text does.
Solution: This is an issue with the ATi drivers under MacOS X. It should be fixed in a future update. It does not happen under MacOS 8/9.
Problem: The rabbit hole at the start of the game looks different on an nVidia card under MacOS X.
Solution: This is an issue with the nVidia drivers under MacOS X. It should be fixed in a future update.
Problem: There is some bad flickering when running the game fullscreen using an nVidia card under MacOS X.
Solution: This is an issue with the nVidia drivers under MacOS X. It should be fixed in a future update.
Problem: I have two or more monitors. When I select a secondary monitor under MacOS X, the screen remains black.
Solution: This is an issue with OpenGL under MacOS X. You can only play on your main monitor for now. This will be addressed in a future update of MacOS X.
